This document outlines our comprehensive policy regarding refunds, ticket validity, and related matters.
1. Refund Conditions
1.1 Event Cancellation
- Refunds are ONLY provided if the event is cancelled by the organizer
- Only the ticket price will be refunded
- Processing fees and service charges are non-refundable
1.2 Refund Process
- Refunds will be processed within 14 days from the cancellation date
- You will be notified via email if an event is cancelled
- To claim your refund, submit a request to info@rockstadtextremefest.ro
- Refunds will be processed to the original payment method
2. Non-Refundable Situations
2.1 Event Changes
- Line-up modifications
- Schedule changes
- Venue changes
- All changes will be communicated through official channels
2.2 Other Non-Refundable Cases
Refunds will NOT be issued in these situations:
- After the event has taken place
- If you cannot attend due to personal circumstances
- If you fail to present valid identification where required
- If you violate the event’s terms of entry
3. Ticket Validity and Transfer
3.1 Ticket Transfer
- Tickets are not nominal and can be transferred to other people
- The original buyer can resell or transfer their tickets
- The original buyer is responsible for proper ticket transfer
3.2 Lost or Stolen Tickets
- Contact info@rockstadtextremefest.ro
- immediately for replacement
- Replacement requests must be made promptly
- We are not liable if lost/stolen tickets are used by others before replacement
4. Contact Information
For all refund-related matters:
- Email: info@rockstadtextremefest.ro
- Include your order number in all communications
- Response time: Up to 5 working days
5. Policy Changes
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website and will be communicated through our official channels.
This refund policy is part of our Terms and Conditions. By purchasing tickets, you agree to these terms.
